From the garage entrance to the stairway are interconnecting doors, how do I open them?
At every interconnecting doors, you can find PAYUCA gateways. These gateways communicate with your phone via Bluetooth and open the door as soon as you are getting close to it. Attention: The PAYUCA App has to be active. If you don’t have battery anymore then you can open the door with your NFC-Chip.
What does “Visit Car” mean?
The option “Visit Car” gives you the possibility to go to your car without ending the parking process. That means that you are able to bring your shopping bags comfortably to your car without ending your parking process.
How can I end a parking process?
Through opening the entrance door to the stairways, which leads to the garage, you end your parking process if you choose the option “end parking”. Please check if your Bluetooth connection is activated so that the PAYUCA App can communicate with the gateway. Another option is to end a parking process with your NFC-Chip by holding it against the gateway. After the check-out, you have 15 minutes time to leave the garage.
How much time do I have to leave the garage after check-out?
You have 15 minutes to drive out of the garage. After 15 minutes we set the parking lot to available in our system for other users. If you haven’t left the garage after 15 minutes we evaluate it as false parking.
How can I leave the garage?
Follow the PAYUCA signs to the exit. At the exit ramp, you will either find a robe, a marked button or a light sensor. You can’t open the garage door from the inside with the PAYUCA App or NFC-Chip.
How can I upload money onto my account?
On the PAYUCA App you can find the option “upload credit”. When you choose that field, you have the possibility to upload 10€, 20€ or 50 Euros. Please follow the instructions of the payment process. You can pay with credit card, PayPal or debit card/immediate transfer.
Which payment methods can I use?
You can pay with credit card, PayPal or debit card/immediate transfer.
How is the pulsing?
PAYUCA has a pulsing interval of one hour, so we bill each started hour. Don’t worry if you are close to starting a new hour, you have a goodwill interval of five minutes before the next hour is billed.
What happens when I don’t have credit anymore?
You get notified per SMS before you use up all your credit during an active parking process or reservation. Please upload immediately credit to your customer profile because without credit you aren’t able to enter a garage even though you have an active parking process.